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AI is changing change management in a deeper way than many transformation plans assume. The real shift is not that AI can draft emails, summarise feedback, or automate routine work. The bigger shift is that AI changes how people make decisions, trust information, build skills, and understand their roles. For executives leading AI or digital transformation, this matters. A project can have the right technology and still fail if people do not understand why the change matters,

Higher education is pressed to modernize, but legacy systems and culture make change difficult. This article explains why structured change management is essential for successful digital transformation, focusing on the "people side" of change to bridge the gap between project delivery and true user adoption.