Prosci 3-Phase Process

A structured yet flexible approach to enable the people side of change in your organization.

Phase 1 – Prepare Approach

The first phase of the Prosci 3-Phase Process helps teams develop their change management strategy with goals in mind. It enables practitioners to create a tailored approach for successful change. Phase 1 – Prepare Approach includes three stages:

Define Success

Practitioners establish precisely what they are trying to achieve, with activities such as developing a detailed change profile and defining what success on the project looks like

Define Impact

This stage focuses on how the change impacts individuals, using activities that include identifying impacted groups and defining adoption and usage

Define Approach

Here, practitioners consider what steps they will need to take to achieve project success, engaging in activities such as assessing risk, identifying potential resistance, and establishing required roles

Phase 2 – Manage Change

Phase 2 of the Prosci 3-Phase Process activates the Change Management Strategy through plans and actions that support ADKAR transitions. It includes three:

Plan and Act

Practitioners establish how to best prepare, equip and support people who will be impacted by the change, with activities like developing an ADKAR Blueprint and producing change management plans such as a Sponsor Plan and Communications Plan

Track Performance

This stage focuses on how to track and sustain progress in the change management efforts, using activities that include establishing a tracking calendar and identifying performance strengths and opportunities

Adapt Actions

Based on what practitioners have learned so far, particularly in the previous stage, they spend important time adjusting their change management strategy with activities such as preparing adaptive actions and continuing to track performance

Phase 3 – Sustain Outcomes

The final phase of the Prosci 3-Phase Process ensures change adoption and organizational commitment. Key activities include performance reassessment and transitioning responsibilities. Phase – Sustain Outcomes has three stages:

Review Performance

Following project go-live, practitioners reflect on performance to confirm desired results, with activities such as reviewing ADKAR outcomes and documenting lessons learned

Activate Sustainment

Here, practitioners focus on implementing actions to sustain change outcomes, engaging in activities like identifying gaps and activating relevant sustainment roles

Transfer Ownership

In this final stage of the Prosci 3-Phase Process, practitioners establish how to carry sustainment efforts forward, with important activities that include transferring knowledge and assets, as well as celebrating change management successes

Explore our Prosci Methodology

The Prosci Change Triangle (PCT) Model

A framework that shows the four critical aspects of any successful change effort.

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